ACCOUNT / DATA RIGHTS

User Data
Deletion

You can deactivate your account and request deletion of your personal data at any time.

How to deactivate your account

Sign in and open the Account control section on your Account page. Choose Deactivate my account, read the warning, tick the confirmation checkbox, and press the red Deactivate button.

For security, the request can only be submitted from your authenticated account session.

What will be deleted or deactivated

Your account is immediately marked as deactivated. Personal profile data, billing profile information, support data, and account access are scheduled for deletion or anonymisation according to our retention obligations. Your account will no longer be available for normal sign-in.

The process may affect access to your purchased products, license keys, activations, invoices, and download links. Please download anything you are legally entitled to retain before submitting the request.

Required records and verification

Some transaction, tax, fraud-prevention, or accounting records may have to be retained for the period required by applicable law. Where possible, those records are restricted or anonymised and are not used for ordinary account operation.

If you cannot access your account, contact Support from the email address associated with it and request user-data deletion. We may ask for reasonable verification before processing the request.

Need help?

For questions about the deletion process, contact Support. You can also review our Privacy Policy.